AI-powered support chatbot
Botterfly is a support chatbot that helps businesses handle recurring customer enquiries. Support teams retain control over the responses at all times.
Use cases.
Botterfly can be seamlessly integrated into existing workflows. Whether as a chatbot for first-level support or to assist your existing support team – you decide how you want to use it.
Next Generation Customer Support
You care for great user support and need alternatives for telephone support and web forms. Additional communication channels should not only improve user experience, but also your efficiency.
Manage Customer Requests Efficiently
You tried out Chattools for user support, but were overrun by the mass of requests, which all had to be processed manually. You need tools to handle recurring requests more efficiently.
Provide Helpful Responses – Always
You worked with automatic chatbots, but answers were either static or error rates were too high. User experience was low, and the rate of return was disappointing.
Features.
Seamless integration
Botterfly can be seamlessly integrated into you Website or application with no sweat. You gain an additional support channel that is fast, reliable and approachable.
Rapid Efficiency Boost
Botterfly constists of multiple modules employing ai algorithms. These modules can be combined to rapidly improve you support processes’ efficiency.
You can start with small data sets you probably already have (like FAQs) and quickly profit from your enhancements. Botterfly self-reliantly improves while using it, and so is your support efficiency!
Automate – but remain real
Botterfly is not meant to replace you support crew, but to increasingly free them from repetitive work so they can focus on the most challenging issues. Since every automatically generated answer can be run through your support team, you have full control over your error rate.
Botterfly learns from you supporters’ adaptations and thereby improves the fit and quality of future responses self-reliantly.
In short:
Botterfly helps support teams save time and efficiently automate routine queries. The AI-powered chatbot can be integrated directly into websites or applications, taking the pressure off your team whilst ensuring the quality of responses remains high.
The benefits of using Botterfly
A better overview
Botterfly automatically prioritises frequently received enquiries and helps your team stay on top of things, even when dealing with lots of chats at the same time.
Faster response time
Botterfly suggests appropriate responses and helps your team answer multiple inquiries quickly and consistently.
Control over content
Your team reviews and edits drafts before they are sent out – ensuring that you maintain control over both the content and tone.
Get in touch.
Glad you’re here. You have questions? Not sure whether Botterfly can solve your problems? Need a demo?
Phone 030 58 58 122 5
E-Mail solutions@westernacher.com
